If you need to return or exchange any product, please complete and submit the
Return Merchandise Authorization form (RMA
FORM ) to one of the
Fax: 301-330-2217 or Email: mailto:firstname.lastname@example.org
with similar details
Our RMA Specialist will process the RMA request and email the completed
form along with a RMA Number to the email address provided. Be sure to fill out
the contact information in a legible way so we are able to call you
with any question.
Terms and Conditions
All unauthorized returned products will be refused and shipped back to
Product returns or replacements will not be accepted without an RMA Number.
Once an RMA Number is obtained, customer is responsible for shipping the
product back. Please ship using a carrier that provides a tracking number and
proof of delivery. We recommend UPS or FedEx. Astornet will not be responsible
for items lost by the carrier. Valid proof of delivery must include the receipt
signature of an authorized Astornet employee. Products damaged through
negligence or due to poor return packaging will void the warranty and will be
returned without replacement at the customer's expense.
Returned products must be received within 7 days from the issuance of the RMA
Number. Shipping charges are non-refundable.
Reveel-IT will always honor the original ship method of the order when
sending out exchange or replacement items.
On returns to our facility, no credit will be allowed for items shipped to us
All claims for shortage, damage or shipment errors must be made within 7 days
after receipt of shipment. Our liability shall be limited to the invoice value
of the materials or its replacement. If any malfunction of products should
occur while used in its recommended environment, Astornet, at our option, will
repair or replace the product at no charge, provided the product or any part
thereof has not been abused, misused, neglected, replaced, repaired or
modified. Astornet shall make the final determination as to the existence and
cause of any defect.
ASTORNET WILL NOT REPAIR OR REPLACE PRODUCTS DESIGNATED ON THE FACE OF THE
INVOICE AS HAVING A LIMITED LIFETIME WHICH FAIL SOLELY BECAUSE THEIR ESTIMATED
LIFE HAS EXPIRED.
EXCEPT AS PROVIDED HEREIN, THERE ARE NO EXPRESS OR IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCE WILL
ASTORNET BE LIABLE IN ANY WAY TO ANY PURCHASER FOR ANY DAMAGES, INCLUDING BUT
NOT LIMITED TO LOST REVENUE, LOST WAGES, OR ANY OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS
PRODUCT. Astornet reserves the right to make modifications in both
hardware and software without prior notification.