Reveel-IT Security System
Toll-Free: 888-389-6822
Fax: 301-330-2217
 

RMA FORM

-Please check either Credit (CR) or Exchange (EX) column for each product being returned
-This form must be completed, and faxed or or you can email this information to us as specified in the RMA page.
-Reveel-IT reader is subject to restocking fees. Please refer to our return policy
-Please provide all information requested including Telephone , fax #, or Email address
-Please include to whom and where you want the exchange to be shipped back (if applicable).

Name

 

Customer ID#

  

Shipping Address

  

Order#

  
   

Invoice Date

  
   

E-Mail Address

  

Phone#

  

Fax#

  

Part #

Description

Qty

Unit $

Credit

Exchange
           
           
           
           

Please describe the reason for return in detail:
 

THE FOLLOWING TERMS AND CONDITIONS ARE STRICTLY ENFORCED !!!
  1. Please make sure the product being returned has the exact part # as shown on the RMA document and original invoice.
  2. Please include all add-on items (cable, software, math co-processor, ram modules, adapters, manual, etc.) in original packaging. Incomplete packages will not be accepted and will be returned at the customer’s expense.
  3. Products damaged through negligence or during return shipment will void the warranty and will be returned without replacement at the customer’s expense.
  4. All replacements will be returned to the customer via the original shipping method.
  5. All credit refunds will be processed within 15 days upon receipt of the RMA.
  6. Please clearly mark RMA Number on top of ALL packages.
  7. Returned items MUST arrive to our facility within 7 days from the issuance of the RMA #, or the RMA # will be voided.
  8. SHIPPING CHARGES ARE NOT REFUNDABLE.
  9. Products will not be accepted if the warranty label/sticker is removed from the product (Only applicable for products with warranty label).
  10. All return packages MUST be insured or certified.
  11. Return package to: Astornet Tech/Reveel-IT RMA    18945 Cross Country Lane, Gaithersburg, MD 20879
  12. Package must be clearly labeled with the RMA number outside the box.
  13. **Your contact info needs to be large and legible, any hand writing that is illegible to read will increase the RMA turnaround time or be delayed.

RMA # Issued By

  

Date